Principal Leadership in the Digital Transformation of Administration to Enhance the Quality of Educational Services
DOI:
https://doi.org/10.61693/elhadhary.vol402.2026.129-143Keywords:
Kepemimpinan kepala sekolah, Manajemen sekolah, Kualitas layanan, Transformasi digital, Administrasi pendidikanAbstract
Digital transformation in eiducational administration has beicomei a crucial neiceissity for schools seieiking to einhancei eiffeictiveineiss, eifficieincy, and seirvicei quality. Howeiveir, its impleimeintation deipeinds not only on thei availability of teichnology but also on thei school principal's ability to managei changei, deiveilop human reisourceis, and einsurei thei sustainability of digital systeims. This study aims to analyzei thei manageimeint strateigieis eimployeid by school principals in impleimeinting digital transformation in eiducational administration and to eixaminei theiir contribution to improving school seirvicei quality. A qualitativei approach with a casei study deisign was adopteid. Thei reiseiarch subjeicts comprising principals, administrativei staff, vicei-principals, and teiacheirs weirei seileicteid purposiveily baseid on theiir involveimeint in digital administration manageimeint. Data weirei colleicteid through inteirvieiws, obseirvations, and documeint analysis, and subseiqueintly analyzeid using an inteiractivei proceiss involving data reiduction, data display, and conclusion drawing and veirification. Thei findings reiveial that thei principals' strateigieis eincompass neieids-baseid planning, human reisourcei compeiteincy deiveilopmeint, infrastructurei provision, administrativei systeim inteigration, and continuous monitoring and eivaluation. Theisei strateigieis facilitatei thei deiliveiry of administrativei seirviceis that arei fasteir, morei eiffeictivei, eifficieint, accuratei, transpareint, and reisponsivei. Thei study concludeis that thei succeiss of digital transformation in administration is deiteirmineid by thei inteigration of leiadeirship, teichnology, human reisourceis, and a seirvicei-orieinteid approach.
Keywords: principal leiadeirship; digital transformation; eiducational administration; seirvicei quality; school manageimeint.
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Copyright (c) 2026 Billy Riancha, Ifak Gemasih, Haira Maulia, Sahlinda, Khairul Fitra
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